Privacy Policy

Introduction

Yumora is operated by Yumora Journeys (“Yumora”, “we”, “us”, “our”). We value the trust you place in us when you choose our services. This Privacy Policy (“Policy”) explains how we collect, use, store, share and protect your personal data when you use our website, contact us through our booking channels (including WhatsApp and email) or otherwise interact with us. It also sets out your rights and choices over your personal data.

This Policy applies to:

• All customers and travellers, in India and overseas, including foreign nationals, who book or take part in any trip, tour or service organised or facilitated by Yumora, whether individually, in a group or otherwise.
• Visitors and users who access or interact with our website, enquiry forms, WhatsApp channels, email or any other digital or offline medium operated by Yumora.
• Prospective clients and leads who share data through enquiries, promotions or marketing interactions, even if no booking is made.
• Any other person whose personal data we receive or process in connection with our services, including parents or guardians providing information for minors, and nominees providing emergency contact details.

By using our services, you confirm that you have read and understood this Policy and consent to the practices it describes.

1. Definitions

• “Personal Data” means any information relating to an identified or identifiable natural person, including name, contact details, government identification or online identifiers.
• “Sensitive Personal Data” includes information such as passport numbers, health details, financial information and information relating to minors.
• “Processing” means any operation performed on personal data, including collection, storage, use, disclosure or deletion.
• “Cookies” means small text files stored on your device to recognise repeat visitors and improve functionality.
• “Minor” means an individual under 18 years of age.

2. Collection of personal data

We collect the personal information you choose to give us when you book or enquire about our services. This may include your name, email address, phone number, postal address, date of birth, passport details, visa information, identity proofs, travel history, payment information, health or medical details (to assess travel suitability), dietary preferences and emergency contact details.

We may collect this information through our website enquiry forms, online forms, WhatsApp chats, emails, phone calls or our authorised representatives. For group bookings, we may also collect information about your co-travellers.

When you browse our website or digital platforms, we also automatically collect certain technical data, including your IP address, browser type, operating system, approximate location, device identifiers, session IDs, referring URLs, cookies and similar tracking technologies.

We do not buy or collect data from third-party data brokers.

Where international travel requires it, we may collect sensitive personal data with your consent.

3. Categories of data collected

• Contact information: full name, email address, mobile number and emergency contact details.
• Identity information: passport details, government-issued identification, nationality, date of birth and gender.
• Financial information: billing details, processed through secure third-party payment gateways.
• Travel and booking information: destinations, preferences, accommodation details and booking history.
• Health and medical information that you choose to share.
• Children’s information, only with the consent of a parent or guardian.
• Technical and usage information: IP address, device type and cookies.

These categories may change in line with operational or regulatory requirements.

4. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience and to understand how the site is used. We use essential, analytics, functional and marketing cookies. You can disable cookies in your browser settings.

5. How we use your data

We use your data to:

• arrange and manage your travel bookings;
• coordinate with our partners;
• provide customer support;
• send you updates about your journey;
• comply with legal requirements; and
• improve our services.

With your consent, we may also send you marketing communications.

6. Sharing of data

To deliver your journey, we may share your data with hotels, airlines, transport providers, local partners, and visa and insurance providers.

We do not sell or rent your data.

7. Storage and security

Your data is stored securely, with access restricted to those who need it. Our safeguards include role-based access, secure systems and monitoring. We keep data only for as long as it is needed.

8. Your rights

You have the right to access your data, correct inaccuracies, request deletion and withdraw your consent. Where the GDPR applies, you may also request data portability and ask us to restrict processing.

9. Travellers outside India

For international travellers, we follow global best practices and, where applicable, the principles of the GDPR.

10. Photographs and videos

Photographs and videos may be used for marketing unless you tell us in writing that you opt out.

11. Compliance

We comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable international standards.

12. Updates to this Policy

We may update this Policy from time to time. The latest version will always be available on our website.

13. Contact

Yumora Journeys
Instagram: @yumorajourneys
Email: [Yumora email address]
Phone and WhatsApp: +91 88281 23124
Ghatkopar East, Mumbai